Big Helpers Software and Solutions Private Limited ("Big Helpers", "we", "us") operates the service at links.bighelpers.in. For the personal data we handle to run the Service, we act as a Data Fiduciary under the DPDP Act. You, the user, are the Data Principal.
| Category | Examples | Why we collect it |
|---|---|---|
| Account data | Name, email, phone, password (hashed) | To create and secure your account |
| Content data | Links you create, titles, tags, destinations | To provide the core Service |
| Usage and log data | IP address, device and browser type, timestamps, clicks, referrers | To operate, secure, and improve the Service, and to prevent abuse |
| Communications | Support messages, abuse reports | To respond and keep records |
| Payment data (if paid plans) | Billing details processed by our payment partner | To process payments |
We process your personal data on the basis of your consent, and where the law allows for certain legitimate uses, such as security, fraud prevention, and meeting legal obligations. We use your data to:
When we rely on consent, we ask for it through a clear, itemised notice that tells you what data we collect and why. Your consent is free, specific, informed, and unambiguous. You can withdraw consent at any time, which is as easy as giving it. Withdrawing consent may limit parts of the Service you can use. To withdraw, contact our Data Protection contact or use your account settings.
We keep personal data only as long as needed for the purpose it was collected, or as required by law. When the purpose is served and there is no legal duty to retain it, we erase the data or anonymise it. Security and abuse logs are kept for the period needed to protect the Service and to meet legal requirements.
We do not sell your personal data. We share it only with:
We apply reasonable technical and organisational measures to protect personal data, including encryption in transit, access controls, hashed passwords, logging, and regular review. No system is perfectly secure, but we work to reduce risk and respond quickly to incidents.
If a personal data breach occurs, we will notify the Data Protection Board of India and affected users in the manner and within the timeframes required under the DPDP Rules, 2025.
The Service is intended for adults. We do not knowingly process the personal data of children below 18 without verifiable consent of a parent or lawful guardian, and we do not undertake tracking, behavioural monitoring, or targeted advertising directed at children, in line with the DPDP Act. If you believe a child has provided us data, contact us and we will act.
Subject to the DPDP Act, you have the right to:
To exercise any right, contact us using the details below. We will respond within the timelines set by law.
If you have a complaint about how we handle your data, contact our Data Protection contact. If you are not satisfied with our response, you may approach the Data Protection Board of India.
We may update this Privacy Policy. The current version, with its "Last updated" date, is always posted here. Significant changes may be notified by email or in-product.