Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "user") and Big Helpers Software and Solutions Private Limited ("Big Helpers", "we", "us"), the operator of the service at links.bighelpers.in (the "Service"). By creating an account, accessing, or using the Service, you accept these Terms, our Acceptable Use Policy, our Notice and Takedown Policy, and our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

The Service allows registered users to create, shorten, store, organise, and share hyperlinks and related content. We may add, change, or withdraw features at any time. We may set limits on usage, such as the number of links, request rates, or storage, and may apply stricter limits to new or unverified accounts.

3. Eligibility and accounts

• You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.
• You must provide accurate registration details and keep them current.
• You are responsible for all activity under your account and for keeping your credentials secure.
• We may require email or phone verification before you can create or share links.
• You may not transfer your account to another person without our written consent.

4. Our role as an intermediary

Big Helpers acts as an "intermediary" under Section 2(1)(w) of the Information Technology Act, 2000. We store and transmit content that users submit. We do not initiate transmissions, do not select the receiver of a link, and do not select or modify the information contained in user links, except as needed for security, formatting, or to enforce these Terms.

We do not pre-screen or endorse user content. We are not responsible for third-party links, destinations, or websites that users create or share through the Service. Following any link is at your own risk.

5. Your content and your responsibility

You retain ownership of the content and links you submit ("User Content"). You are solely responsible for your User Content and for ensuring it is lawful. By submitting User Content, you confirm that:

• you have the right to submit and share it;
• it does not infringe any third-party right or violate any law; and
• it complies with these Terms and the Acceptable Use Policy.

You grant us a limited, non-exclusive licence to host, store, transmit, scan, and display your User Content only to operate, secure, and improve the Service and to comply with the law.

6. Prohibited use

You must not use the Service to create, host, shorten, or share links or content that, among other things:

• distribute malware, viruses, ransomware, spyware, or any harmful code;
• conduct phishing, credential theft, spoofing, or other deceptive practices;
• send spam or facilitate unsolicited bulk messaging;
• are obscene, defamatory, or invasive of another person's privacy;
• depict or promote child sexual abuse material or the sexual exploitation of children;
• infringe copyright, trademark, patent, or other intellectual property rights;
• promote terrorism, violence, or any unlawful activity;
• sell or facilitate illegal goods, drugs, weapons, or counterfeit products;
• are knowingly false synthetic or deepfake content intended to deceive or harm; or
• otherwise violate any applicable law or the Acceptable Use Policy.

7. Reporting, takedown, and suspension

Anyone can report a link or content that breaks these rules through the channel described in our Notice and Takedown Policy. We act on valid notices and on orders from a court or an authorised government agency.

We may, at our discretion and without prior notice, disable a link, remove content, throttle, suspend, or terminate any account that we reasonably believe violates these Terms, the Acceptable Use Policy, or the law, or that creates risk to the Service or other users. Where the law requires, we will act within the timelines set out in the Notice and Takedown Policy.

8. Intellectual property

The Service, including its software, design, branding, and the name Big Helpers, is owned by Big Helpers Software and Solutions Private Limited and protected by law. These Terms do not grant you any right in our intellectual property except the limited right to use the Service as permitted here.

9. Privacy

We process personal data in line with our Privacy Policy, which describes how we collect, use, retain, and protect your information under the Digital Personal Data Protection Act, 2023 and the rules made under it.

10. Disclaimers and limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that links and destinations are safe.

To the maximum extent permitted by law, Big Helpers and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, goodwill, or business, arising out of or related to your use of the Service or any User Content. Our total aggregate liability for any claim relating to the Service will not exceed INR 5,000.

11. Indemnity

You agree to indemnify and hold harmless Big Helpers and its directors, employees, and agents from any claim, demand, loss, or expense, including reasonable legal fees, arising out of your User Content, your use of the Service, or your breach of these Terms or the law.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access immediately if you breach these Terms or the law, or to protect the Service or others. On termination, the licences you granted end, except as needed for us to comply with the law or to retain records as permitted. Sections that by their nature should survive, including intellectual property, disclaimers, limitation of liability, indemnity, and governing law, will survive termination.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and change the "Last updated" date. Significant changes may be notified by email or in-product. Continued use after changes take effect means you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of India. The courts at Katni, Madhya Pradesh will have exclusive jurisdiction, subject to any right you have under applicable consumer law. Before starting formal proceedings, you agree to first raise the matter with our Grievance Officer.

15. Grievance contact

For complaints, notices, or questions about these Terms, contact our Grievance Officer:

• Designation: Grievance Officer
• Email: grievance@bighelpers.in
• Address: HIG-2, M.P. Housing Board Colony, Tikuri, Katni 483501, Madhya Pradesh, India (CIN: U72200MP2008PTC021190)
• Phone: +91 9630599557

Full details and timelines are in our Notice and Takedown Policy.